Support — Order Editing Post Upsell Pro
Write to gmmr.mostakim@gmail.com. We reply within 1–2 business days. Please include your store address (mystore.myshopify.com) and, if it is about an order, the order number.
Common questions
How do I add the app to my Thank You and Order Status pages?
In Shopify go to Settings → Checkout → Customize. Open the Thank you page, click Add app block, choose Order Editing Pro: Thank You, then Save. Do the same for the Order status page and choose Order Editing Pro: Order Status. The app's setup screen shows when both are added.
Customers can't see the edit box. Why?
Check that the block is added on both pages, that the feature is switched on in the app, and that your store is within its plan's monthly order limit. An order can also be locked by your rules, for example once it has shipped.
What happens if I go over my plan's order limit?
You get 7 days to upgrade. After that, customer order editing switches off until you upgrade. Nothing you set up is lost.
How does the address check wallet work?
It is optional. Use your own Google key, or use our service and pay from a prepaid wallet: United States $0.01, United Kingdom $0.03, New Zealand $0.03, Australia $0.015 per order. When the balance is $0 the check stops, and customers can still edit their address.
How do I cancel?
Cancel your plan any time in Shopify (Settings → Apps → the app → Cancel plan), or uninstall the app.